At Wall to Wall Carpets Dubai, many of our carpet products are measured, cut, and prepared according to the customer’s selected requirements. We follow a clear and fair Return & Refund Policy to ensure both our customers and our team have a clear understanding of the process.

Custom-Made Carpet Products

Wall-to-wall carpets are often prepared according to the customer’s confirmed measurements, selected carpet type, color, design, and installation requirements.

Because these products may be cut or prepared specifically for a particular space, returns or refunds are generally not applicable to custom-made or cut-to-size carpets, except in the eligible cases mentioned below.

Eligible Cases for Return or Replacement

We may offer a replacement, correction, or suitable solution if:

• The carpet delivered is different from the confirmed order
• The carpet has a manufacturing defect
• Incorrect measurements were taken by our team
• The wrong carpet type, color, or specification was supplied compared with the confirmed order

Any issue should be reported within 48 hours of delivery or installation, along with clear photos or other relevant details for verification.

Non-Eligible Cases

Returns or refunds will generally not be accepted for:

• Incorrect measurements provided or approved by the customer
• Change of mind after the order has been confirmed
• Carpet that has already been cut, fitted, or installed according to the approved specifications
• Minor color differences caused by lighting, screen settings, or carpet dye batches
• Normal wear and tear resulting from regular use
• Damage caused by improper use, cleaning, or maintenance

Refund Policy

Where a refund is approved, it will normally be processed using the original payment method.

• Refund processing time: 7–10 working days
• Installation and service charges are non-refundable
• Any approved refund will be processed after the issue has been reviewed and confirmed

Repairs & Adjustments

If you experience an issue related to carpet installation or fitting, our team will review the problem and provide assistance where applicable.

This may include:

• Minor fitting or installation adjustments
• Addressing installation-related issues caused by our team
• Guidance regarding carpet care and maintenance

Our goal is to resolve genuine issues as quickly as possible and ensure a satisfactory experience.

Customer Support

For questions or concerns regarding your order, delivery, installation, returns or refunds, please contact us.

Email: info@walltowallcarpetsdubai.com

Phone / WhatsApp: +971 52 553 4055

Policy Updates

Wall to Wall Carpets Dubai reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.